Privacy & Refund Policy:
Last Updated: 06/02/2026
Welcome to Pixel Pace (“we”, “our”, “us”). This combined Privacy & Refund Policy explains how we handle user data and outlines our refund and cancellation terms when you use our website pixelpace.online or engage our digital marketing services.
By accessing our website or using our services, you agree to this policy.
PART A: PRIVACY POLICY
1. Information We Collect
1.1 Personal Information
We may collect personal information voluntarily provided by you, including:
Name
Email address
Phone number
Business information
Billing or payment-related details
1.2 Non-Personal Information
We may automatically collect certain non-personal data such as:
IP address
Browser and device type
Pages visited and time spent on the website
Referring sources
2. How We Use Your Information
Your information is used to:
Provide and manage our services
Communicate regarding inquiries, projects, or updates
Improve website performance and marketing strategies
Send invoices, confirmations, and service-related notices
Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website performance. You can disable cookies through your browser settings, though some features may be limited.
4. Sharing of Information
We do not sell, rent, or trade personal information.
We may share information only with:
Trusted third-party tools required for service delivery
Legal or regulatory authorities when required by law
5. Third-Party Services
Our services may involve third-party platforms such as Google, Meta (Facebook/Instagram), analytics tools, or payment gateways. These platforms operate under their own privacy policies, and we are not responsible for their practices.
6. Data Security & Retention
We implement reasonable safeguards to protect your data. However, no online system is fully secure.
Data is retained only as long as necessary for business or legal purposes.
7. Your Rights
You may request access, correction, or deletion of your personal data, or withdraw consent for communications by contacting pixelpacee@outlook.com.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
PART B: REFUND & CANCELLATION POLICY
9. Nature of Services
All services provided by Pixel Pace are digital, customized, and time-based. Once work begins, resources and expertise are allocated specifically to the Client.
10. No Refund Policy
All payments made are non-refundable.
Refunds are not provided for dissatisfaction with results, change of mind, or delays caused by the Client.
We do not guarantee specific results such as leads, sales, or rankings.
11. Advance Payments
All services require advance payment unless otherwise agreed in writing. Failure to pay may result in service suspension or termination.
12. Cancellation by Client
Clients may request cancellation by providing written notice via email.
Upon cancellation:
Completed work up to the cancellation date will be billed
Ongoing services will stop
No refunds will be issued for completed or ongoing work
13. Cancellation by Agency
We reserve the right to suspend or terminate services without refund if:
Payment terms are violated
The Client breaches our Terms & Conditions
The Client engages in unethical, illegal, or abusive behavior
14. Third-Party Costs
Advertising spend, software subscriptions, tools, domains, hosting, or platform fees paid to third parties are strictly non-refundable.
15. Exceptional Circumstances
Any refund, if considered, shall be at the sole discretion of Pixel Pace and must be confirmed in writing.
16. Policy Updates
We reserve the right to modify this policy at any time without prior notice. Continued use of our services constitutes acceptance of the updated policy.
17. Contact Information
For questions related to this Privacy & Refund Policy, please contact:
Pixel Pace
Email: pixelpacee@outlook.com